Returns authorisation - Before returning any item please contact our sales department on sales@sitesafetycp.co.uk and we will send you a copy of our returns paperwork.
Returning the item - If you are returning items to us, please send them back to the address on the returns form, ensuring you obtain a proof of return. Please note, we reserve the right to refuse any return which does not include the returns authorisation paperwork. Items returned without the appropriate paperwork and proof of return will not be credited.
Packing the item - Wrap the item securely and include the returns paperwork. Usually the packaging in which the item was sent can be used for its return. Please ensure that the item is packaged appropriately as we cannot be held responsible for any damages accrued during transit back to us and this may result in a credit not being issued.
Unwanted Items - May be returned within 14 days of receipt in the condition they were received, provided the item is a standard stock item. Credits or refunds will only be issued once we are in receipt of the goods. Special order items cannot be returned. If returned to us at a cost to the customer, we will credit or refund to the value of the goods, minus the administrative fee and the original delivery charge. If it is required for us to collect the goods, we will credit or refund to the value of the goods minus the collection charge, administrative fee and the original delivery charge.
Faulty Items - If you suspect a product is faulty, we would ask that you speak to our customer services department on 0113 391 2821, who will attempt to help resolve any issues. Items found to be faulty within 14 days of receipt will be replaced or credited, once inspected. Items outside this timescale will be subject to the manufacturer’s warranty, details of which are available on request. If a product is found to have no fault or is faulty due to misuse, no replacements or credit will be issued and return of the goods to the customer will be subject to a delivery charge.
Damaged Items - We will replace any item that is delivered damaged, provided the delivery note is clearly marked as received damaged and we are informed within 24 hours of delivery. All packaging and contents must be retained for inspection, unless we state otherwise. Any replacements will not be sent until the damaged items have been returned and inspected.
Administrative Fee – 10% of the invoice value or £15.00 whichever is greater.
Collection Charge - £12.95 up to 20kg. Anything over this weight will be quoted at the time of request for collection.